Starter Package Terms & Conditions

Last updated: October 8, 2026

1. About These Terms

These terms apply when you buy the Starter Package from Kinyx Marketing LLC ("Kinyx," "we," or "us") through our order form. By completing your purchase, you agree to them.

After you buy, we'll email you our Starter Package Service Agreement to sign. It covers the same ground in more detail. If anything in these terms conflicts with the signed Service Agreement, the Service Agreement wins.

2. Billing

• The Starter Package is $495 per month, billed in advance to the card you use at checkout.
• Your card is charged today and then automatically on the same date each month until you cancel. By completing your purchase, you authorize these recurring charges.
• Your monthly fee includes $10 in messaging credit. Usage beyond that (texts, emails, calls, tracking numbers, and AI voice) is billed at our cost, with no markup. Current rates are listed in the Service Agreement.
• QR review card printing is paid separately. We'll quote the cost before anything is ordered.
• If a payment fails and isn't fixed within 5 days, we may pause work until your account is current.
• If something looks wrong on a charge, email us first. We'll sort it out quickly.

3. When Work Starts

Work starts once you've paid the first month, signed the Service Agreement, and we've countersigned it. Launch usually takes about a week after we have everything we need from you. Delays on your side delay launch.

4. What's Included

• A mobile-first website built from one of three templates, plus hosting and small updates (text, photos, hours, offers)
• Google Business Profile optimization, plus one new post every week
• Missed call text back
• A review funnel with one-tap review requests by text or email, plus QR review card design
• One reactivation campaign to your past customer list (one-time, not monthly)
• Full access to the CRM we use to run your account, including the mobile app

Anything not listed, like paid ads or social media management, isn't included unless we agree to it in writing. We don't rebuild your website's page structure after launch.

5. Cancellation

This is month-to-month. You can cancel anytime with 30 days' written notice. Email to [email protected] is fine. Billing continues through the notice period.

Your website runs on our platform while you're a client. After you cancel, you can:

• Move it to your own hosting yourself
• Have us move it for a one-time fee
• Keep it with us on a $97 per month self-managed plan

Your customer contacts are your data. We'll provide an export on request.

6. Refunds

You can request a refund during the first 7 days after purchase, as long as your website hasn't gone live. After that, we don't refund work already done. If we cancel your service, we'll refund any prepaid fees for time after the cancellation date.

7. No Guarantees

We do the work every month, but we can't promise specific results like rankings, calls, reviews, or leads. Results usually build over 60 to 90 days. Google, phone carriers, and other platforms change their rules without notice, and we don't control them. We aren't responsible for outages, suspensions, or changes made by those third parties.

8. What We Need From You

• Manager access to your Google Business Profile
• Login access to your website, if you have one
• Photos, your logo, brand colors, and a template choice
• Recent customers we can send review requests to
• A 30 to 60 minute setup call
• A reply within 48 hours when we ask for something

This package requires a real business address or a defined service area. If your Google profile is suspended, reinstating it isn't included.

9. Customer Messaging & Reviews

You confirm you have the right to contact the customers on any list you give us, including any consent the law requires for texts and emails. You authorize us to send messages on your behalf and are responsible for the accuracy of your lists. We honor opt-out requests. We only ask real customers for real reviews. We never write, buy, or fake reviews.

10. Who Owns What

You own your business information, customer data, photos, logo, and reviews. We own our templates, systems, automations, and methods, and the platform account stays in our name. You give us permission to use your name, logo, photos, and content to do the work, and to list you as a customer unless you ask us not to.

11. Limitation of Liability

Our total liability is limited to the fees you paid us in the three months before any claim. Neither of us is liable for indirect or consequential damages, like lost profits.

12. Disputes & Governing Law

Before either side files a lawsuit, we agree to try mediation first. These terms are governed by the laws of the State of Illinois, and any dispute will be handled in DuPage County, Illinois.

13. Changes to These Terms

We may update these terms from time to time. The date at the top shows the latest version. If a change affects your price or your service, we'll let you know by email before it takes effect.